CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

Reviews

Honest and professional family and laborers.

, 09/20/2023

Mike and his team were performing axel seals and found the rear main carrier gear to be damaged and would need replaced asap. This quick find saved major future damage to my kids jeep. As always Mike and his team go above and beyond for his customers.

, 07/03/2023

Quote reviewicon10 out of 10!
4x4 Services, near Townsend, DE

Mike and Kim at Gears seem to always get my vehicle in and complete within a week. I drive over a hour just to have them work on my vehicle. Customer service is something I am big on, and they hit the mark every time. The most important thing is a proper diagnosis without just "throwing parts at the issue" hoping for a fix. I highly recommend them, they also provide a first responder discount to show their appreciation for public servants.

, 08/18/2023

Partners

ASE (Automotive Service Excellence)
IDENTIFIX
ASE Master Technician
Car Care Aware
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